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info@myer.com.pk

FAQ’S- Myer Online Clothing

FAQ’S

1. Do I need to create an account to shop on myer.com.pk?

ANSWER
No. You don’t need to create an account to shop at myer.com.pk. You can check out as guest user and you order will be processed. However, if you create and account and become member of our online family, you will be entitled to avail the additional benefits which will be informed to the members on time to time basis.

2. What are the benefits of creating an account?

ANSWER
Get discount coupons on special occasions like birthday, etc.
Save your details like address & contact information so you don’t need to enter the information again on every order.
Track your orders & Review past purchases
Manage your email preferences and edit important information

3. Is my information Secure at myer.com.pk?

ANSWER
Yes absolutely. Please be assured that personal information of the user is highly confidential and will not be shared with anyone. Please review our Privacy policy for more information.

4. What if I forget my password, how will I retrieve it?

ANSWER
In case you forget your password, you can request a new password from forget your password page and the new password will be sent on your registered email address.

5. What are delivery charges and how long does it take?

ANSWER
Free Delivery for all online orders above PKR 3000 and Flat PKR 200 will be charged on every order below PKR 3000. Once the order has been dispatched from our warehouse it usually takes 3-5 working days to reach the destination in Pakistan.

6. What are the modes of payments?

ANSWER
Following are the payment options available for your convenience:
Cash On Delivery (COD)
Online Account Transfer
Debit/Credit Card (coming soon)

7. Can I exchange or refund an item?

ANSWER
You can exchange an item as per our refund and exchange policy. Please review our refund and exchange policy.

8. CAN I CANCEL MY ORDER?

ANSWER
You may request for cancellation of your order at any time before the order is processed. Once a product has shipped, the ‘Return and Exchange Policy’ will apply.

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